Shipping policy

Processing Times:
Orders are typically processed for shipment within 3 business days of the date ordered. You will receive an automated email notification with your tracking number and delivery service information once your order has been processed. Since we do utilize various delivery services, we are not able to determine which delivery service will be used prior to ordering.

Fulfilment Location:
We ship orders from our fulfillment center located in Los Angeles, California.

Shipping Transit Times (Domestic):
Packages within the United States generally arrive within 2-8 business days from the shipped date depending on the “ship to” destination from our fulfillment center.

Shipping Transit Times (International):
International orders normally take 5-10 business days from the shipped date to arrive; however, this can vary depending on your country's customs procedures.

Customer Returns:
We accept unopened and unused products within 10 days of delivery date. Should you have to return any products back to us, then please reach out to our Customer Service Team at puredrop@puredropshower.com. They will be able to provide you with further instructions.

Cancellations & Changes on Orders:
Once your online order is confirmed, it is immediately transmitted to our fulfillment center for processing. Due to this reason, we may not be able to cancel or change your order.

We are not responsible for package deliveries that may have been stolen by “porch pirates” as our obligations have been fulfilled when a proper delivery of the package is performed by the carrier.